Questions (Online Reservations)
want to stay at a Hotel but cannot find online availability?
our offline reservation. email to firstname.lastname@example.org
with hotel name, date of check-in and any other details (such as arrival
details) or call (during regular work hours - 9:30 AM to 6 PM Monday-Friday,
9:30 AM to 2 PM Saturday. Our reservation assistants will be pleased to
check availabilities with the hotel, suggest applicable tariff and upon your
approval of the tariff undertake reservation on your behalf. Online
availabilities are based on pre-booked hotel rooms and even these pre-booked
rooms are exhausted, hotels may have more rooms that are available and can
be booked via their front desk reservations.
am a corporate traveller and want to make payments direct with the hotel ?
reservations requires pre-payments. So Try our offline reservation. email to
email@example.com with hotel
name, date of check-in and any other details (such as arrival details) or
call (during regular work hours - 9:30 AM to 6 PM Monday-Friday, 9:30 AM to
2 PM Saturday. Our reservation assistants will be pleased to check
availabilities with the hotel, suggest applicable tariff and upon your approval
of the tariff undertake reservation on your behalf. Please note that only
pure business hotels and that too in selected cases allow for a direct
reservations, otherwise 1 night deposit or credit card details are required
to guarantee a reservation.
Online rates always lower than Offline Best rates?
In most cases. Online system displays pre-purchase tariffs which are
typically lower than the regular tariffs. However as Online and Offline
tariffs originate from different reservation systems, there may be some
cases where Nivalink has a better rate contracted for offline reservations.
credit cards are accepted for Online Reservation?
Mastercard / Visa cards are accepted in theory. However payment gateway
assesses risk from time to time and issuing banks also put conditional
restrictions on use of cards. So our observation is that 90% of all cards
work and give a successful transaction. Balance 10% have to either take a
relook at their card limit or speak to the issuing bank to release some of
the restrictions placed and try again.
accept International and Domestic Cards. International Cards are subject to
stringent verification and security processes. So further verifications may
be required even after a successful transaction.
Online Reservation Secure?
Reservation is now widely accepted as the safest mode of transferring
payments and securing reservations. The credit card details are accepted and
processed online using high level of encryption and without any human
intervention. At no point the card details are stored anywhere accept with
issuing bank servers and therefore its not possible to access it for fraudulent
use at a later date. Most credit card frauds happen on account of credit
card details stolen from offline sources like restaurants, malls etc. and
then processed online.
there an option where one does not want to pay by credit card but still
wants to avail pre-purchase tariffs?
Yes. You may contact the reservation agent, deposit payment in as
per one of the options and then have the
reservation agent make reservations for you. Here the only issue is that in
the event of rooms getting booked online by someone else in the mean while,
reservation agent will be unable to do the reservations and you will have to
opt for another option and will have to pay or will receive the difference
amount in case its applicable.
I do my hotel bookings online and still call up for other related services
such as Transport, Guide Service etc. booked offline?
Off Course. You may email us on firstname.lastname@example.org
or Call us on number listed in www.nivalink.com/contact.html
and we would be pleased to advise on your requirements.
I book my long stay online (1 week or more)?
based on availability. However full payment for entire stay has to be paid
for the same. In the event its not available online, it would be a good idea
to check off line. Hotels may be able to adjust other reservations to
accommodate a long stay request.
I book my group reservations online (5 rooms or more)?
reservations always come with some level of customization, which is not
possible under online reservation environment.
planning an itinerary, some hotels may have an online option and others
don?t have one. Can one do mix and match?
Room Inventories can only be booked against payment. So when the itinerary
is final, rooms are still available then they can be booked to get the best
available online rates. Transport and flights if any will have to be looked
separately as an offline function. However this has to be done in
co-ordination with the itinerary team to ensure that offline reservations
are secured for you.
making the reservation if I need to book any additional services such as
pickups etc. whom should one speak to?
may email us on email@example.com
or Call us on number listed in www.nivalink.com/contact.html
and we would be pleased to advise you on costs for additional service.
my payment is done successfully online and receive a confirmation should I
assume that the reservation is confirmed?
Yes. A confirmation printout is all you need to carry. The payment
goes through a multi-level security scan. In case of any discrepancy in use
of the card, you will receive verification calls on the telephone number
listed at the time of making the reservation.
do I Identify Charge on my Credit Card?
Reservations are done using Makemytrip.com backend and therefore will have
name of the Makemytrip.com on the credit card statement.
Should I call for a cancellation?
will be a help line number listed on the confirmation and you will need to
make a call to intimate the same. You will need to provide booking
confirmation number at the time of making the cancellation.
Should I call for refunds?
Cancellations and refunds would be done
within three weeks of the cancellation after deducting cancellation charges
as mentioned in the confirmation note.
am unable to get cancellation done or get refunds?
to firstname.lastname@example.org with
does Nivalink listing does not have all hotels in a sector / City that are
in the Online reservation listing?
reviews sectors, hotels on a periodic basis. All hotels listed on Nivalink
are reviewed and found suitable for sending guests. Guests still need to
look at hotels, standard, concept, classification, location etc. before
making the final decision. However basics like cleanliness and authenticity
of the hotel is implicitly assured.
hotels missing in the Nivalink listing are either new ones that have come up
recently and are waiting to be reviewed or ones that have not been found
suitable after a review. Some of these hotels will still show up in the
online reservation listings (Online Reservation Engine has different review
criteria as compared to Nivalink's own) and user discretion on these
hotels is advised.
Reservation Engine for the benefit of the guest provides guest reviews which
will help you make up your mind. However in case of an uncertainty you may
email us on email@example.com or
Call us on number listed in www.nivalink.com/contact.html
and we would be pleased to advise on best option for your requirements.
am unable to access the online system?
to firstname.lastname@example.org with some
details on nature of error displayed.