- All e-mails are answered on the same day or within a few working hours. Our
e-mails are short and crisp and attachments are sent only if required.
Policy - All contact
details provided by the guest would be used with reference to a particular reservation
- e-mails would be sent pertaining
to communications for a particular reservation only. No unsolicited e-mails under
a guise of Newsletters, Special offers, deals etc. would be sent.
We do not send unnecessary attachments and season's
Sourcing Policy : Nivalink surveys and lists all
hotels from all perspectives and lists hotels that have a certain charm and
value for a certain segment of guests. Nivalink expressly excludes all hotel options that
have suspect management practices, absurdly high tariffs, inappropriate location and not
have a very conducive
hotel atmosphere. Online Reservations are offered for a wider number hotels
and covers some budget options that are not always appropriate for all
category of guests.
vis-à-vis selecting hotel options, it is advisable to do one of the
to the Nivalink
list and decide upon an appropriate hotel option in consultation with
one of the reservation agents
Do an independent due diligence before selecting a budget hotel online
email on firstname.lastname@example.org for
advise / tips before making a reservation.
- Nivalink lists and de-lists hotel options per its discretion and neither charges
the hotel nor is under any sort of contract or obligation from any hotel for listing.
Listing and de-listing are at complete discretion of editorial team and reservations
team. De-listings are done following regular reviews (Site visit and/or review
of customer and reservation team feedback/complaints) .
and Packages - We offer same Tariff/ packages offered by Hotels
or lower and
do not levy any service charge for reservations. Service Tax is applicable as
per Govt. regulations (1.03% on Hotel reservations, 4.12% on transport
reservations and 2.58% on package reservations involving both hotels and
Updation - We update tariffs on the website regularly however tariffs are
purely indicative and may vary for specific dates or periods.
- Any payments received for a reservation is forwarded to the respective hotel/resorts
within a couple of days of the receipt.
- Any refunds are subject to guidelines laid out by the respective hotel/resort.
Service charges are applicable for processing cancellation [Click
here for full list]. Refunds for
credit card payments will be done via a credit back to the card. In this
case MSF (Merchant Service Fee - 3%) on refund amount will not be refunded
by the bank and therefore be bourne by the guest. All refunds will be done
after corresponding hotel / service provider refunds / adjustments are done at Nivalink
- Photos displayed on Hotel information pages are clicked/scanned specific to
the hotel taken either from hotel brochures or clicked by team Nivalink.
- Photos displayed on Nivalink.com are either taken from hotel brochures or taken
by Nivalink Team. Copyright Laws apply for photos taken by Nivalink Team.
Liability in Event of unauthorised use of Photographs - Companies / entities
found to be using Nivalink Photographs without prior permission or authorisation
will be liable to the tune of Rs. 10000 per photograph.
Policy - Nivalink applies exactly the same Hotel/Service provider cancellation
policy and any refunds applicable will be issued only after Nivalink has received
the same from the Hotel/Service provider. Service charges are applicable for processing cancellation [Click
here for full list].
Online Reservations are governed by Cancellation Policies that are expressly
stated at the time of making the reservations. Cancellation fees are
applicable for online reservations.
for Deficiency of Service - Nivalink
is a travel planning service and strives to give suggestions as per best available
information. However in case any shortfall in services (as against what is promised
or what can be reasonably expected for such a service) by any hotel or service
provider is established, Nivalink would stand responsible for making appropriate
refunds. All offline reservations for hotels listed on Nivalink are covered
under this policy.
Online Reservations liability is limited to the full amount of reservation,
in the rare event of rooms not available at the time of check in. Guests are
requested to do their own due diligence on the hotels listed before making
online reservations and are advised to visit Nivalink links, Customer
Reviews listed alongside online reservations and if required take help of
the Nivalink personnel in the hotel selection process.
refer to Terms and Conditions
for detailed clarification on Refunds / cancellations / Postponements.
on refusal of the hotel to accommodate guests : Guests are expected to
adhere to local laws and Hotel rules during the stay and Nivalink shall not be responsible
for any refunds if the guests is unable to comply to local law / Hotel rules
enforcement procedures / requirements. In case hotel does offer a
cancellation and refund for such a case, Nivalink would be pleased to
forward to the guests in full. Please review list of conditions
when guests can be denied entry or even forcibly evicted.